Política de reembolso
Return Policy
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Returns
We do not offer any returns or exchanges on customized uniforms. If you ordered blank style uniforms with no customization you can return them with a 25% restocking fee and you will be responsible for shipping. If you do return any items, they must be unworn, have all of the original tags with them, and be in their original packaging. After we receive them it can take up to 5 business days to process your return and another 3-5 business days to process your refund.
Returns for blank styles are only eligible by giving us noticed within 2 days of receiving them and if authorized they must be shipped back within 5 days. Failure to ship within the 5 days of receiving the return authorization will result in a void on the eligibility of the return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@fcsports.uk and include your name, order number, and date of your return.
Sale items (if applicable)
Only regular priced items may be refunded if not customized, any sale items that included a discounted price or a discount code are not eligible for returns.
Exchanges (if applicable)
We only replace items if they are damaged upon receiving your order. If this is the case with your uniform(s), it is required that you send us proof of the damage within 2 days of receiving your uniforms. After 2 days have passed there is no guaranteed that we will be able to replace them. If there is more then one uniform that is damaged it will be required that you send us a video showing the different sizes and areas of the damage. The full uniform(s) must be seen in the photographs or videos to establish the damage of each individually. This will need to be sent to our email at support@fcsports.uk with your full name, phone number, and order number. It can take up to 5 business days to verify the evidence that you have submitted and further evidence may be requested. If further evidence is requested, we will require that it is submitted within 2 days of the request. Failure to submit evidence within the given time frame will result in the return/exchange no longer being eligible.
If for any reason you have to return uniforms to our warehouse due to damage, incorrect stye, or incorrect sizing on our end it will be required that you do so within 5 business days of receiving your return label in order to obtain a refund or exchange.
If for any reason you have to return uniforms to our warehouse due to damage, incorrect stye, or incorrect sizing on our end and request to get them replaced, it will be required that they get shipped out with the return label that we provide you with prior to being able to ship out the replacements.
Damaged Uniforms
If there is any damaged to your uniforms upon receiving them, it is important that you report it within 2 business days with photographic evidence. We are not responsible for uniforms damaged after 2 days of receiving them and we do not take responsibility for uniforms getting damaged due to improper care.